# Score AI-written replies for accuracy, tone and policy

Paste a customer message and the reply your chatbot or AI agent wrote, and get it scored from 1 to 5 for accuracy, tone and policy compliance against the rules in the prompt, with the specific problems found. Replies that score low are sent to a person to mark as acceptable or needing a fix.

**Use cases:** Customer support, Moderation

**Tags:** AI quality, chatbot QA, evaluation, scoring, tone, policy, LLM output review, human in the loop

[Create this agent](https://seclai.com/agent-examples/create/ai_reply_quality_scoring)

## How it starts

Trigger: dynamic input.

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Score the reply
- Parse and validate the scores
- Is any score low?
  - If yes: Review the low-scoring reply
  - Otherwise: Scored without review
- Show the scores