# Sales or support call recording to CRM-ready fields

Upload a recording of a sales or support call and get CRM-ready fields as JSON (contact, company, call type, summary, needs, objections, next step, follow-up date) plus the customer's sentiment, sent to a webhook you choose. Accepts MP3, WAV, AAC, OGG and FLAC recordings.

**Use cases:** Sales, Customer support, Automation

**Tags:** call recording, audio, CRM, sentiment, call summary, JSON, webhook, next steps

[Create this agent](https://seclai.com/agent-examples/create/call_recording_to_webhook_fields)

## How it starts

Trigger: dynamic input.
Accepts files: Call recording.

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Listen and extract the fields
- Parse and validate the fields
- Send to webhook
- Show what was sent