# Close "thanks, all good" ticket replies

Forward customer replies on support tickets to the agent. Replies that only say thanks or confirm the issue is fixed are sent to your close-ticket webhook; anything that asks for more, reports a new problem or is unclear goes to your support queue webhook instead.

**Use cases:** Customer support, Automation

**Tags:** ticket, close ticket, auto close, thank you, resolved, helpdesk, support inbox, email, webhook, queue

[Create this agent](https://seclai.com/agent-examples/create/close_thank_you_ticket_replies)

## How it starts

Trigger: email received.
Accepts files: Other files (ignored).

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Does the reply need action?
- Parse and validate the decision
- Close or queue
  - When: Closable: Send to the close-ticket webhook
  - Otherwise: Send back to the support queue
- Show the decision