# Spot injury, allergy and safety reports in customer emails

Forward your customer inbox to the agent. When a message mentions an injury, an allergic reaction or a product safety hazard, you get an email straight away with the category and the customer's own words quoted, so a person can follow up and decide whether it must be reported. It flags messages; it does not assess them.

**Use cases:** Customer support, Legal and compliance

**Tags:** product safety, injury, allergic reaction, allergy, adverse event, complaint, incident report, escalation, email, alert

[Create this agent](https://seclai.com/agent-examples/create/injury_safety_report_alert)

## How it starts

Trigger: email received.
Accepts files: Other files (ignored).

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Look for safety reports
- Parse and validate the finding
- Is it a safety report?
  - If yes: Email the owner
  - Otherwise: Nothing to report
- Show the finding