# IT helpdesk answers from your internal guides

Employees ask how to fix a laptop, VPN, printer or account problem and get step-by-step instructions from your own IT guides, with links to the guide used. When the guides do not cover it, the answer says so and tells them how to open a ticket.

**Use cases:** Engineering and IT, Operations

**Tags:** IT support, helpdesk, internal FAQ, employee questions, how-to, knowledge base, self-service

[Create this agent](https://seclai.com/agent-examples/create/it_helpdesk_answers)

## How it starts

Trigger: dynamic input.

## What it needs

- **IT guides source** — Where your IT how-to guides and policies live. Upload them after the agent is created.
- **IT guides knowledge base** — The knowledge base the helpdesk answers from.

## Steps

- Find relevant IT guides
- Answer the question
- Show the answer