# Refund and return requests with approval for large amounts

Pulls the order number, amount and reason out of a customer's refund or return request and checks it against the refund policy you write into the prompt. The check uses only what the customer wrote, with no order lookup. A request is refunded automatically only when the model judges it within policy and the amount it states is more than 0 and at most 50; everything else, including any request that states no amount, waits for a person to approve or deny it.

**Use cases:** Customer support, E-commerce

**Tags:** refund, return, RMA, order, policy, human in the loop, approval, webhook

[Create this agent](https://seclai.com/agent-examples/create/refund_request_review)

## How it starts

Trigger: dynamic input.

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Read the request and check the policy
- Parse and validate the request
- Auto-approve or review
  - When: Auto-approve: Is an amount stated and 50 or less?
    - If yes: Send the refund
    - Otherwise: Review the refund
    - Was it approved?
      - If yes: Send the approved refund
    - Record the decision
  - Record the limit check
  - Otherwise: Review the refund
  - Was it approved?
    - If yes: Send the approved refund
  - Record the decision
- Show the assessment