# Triage support emails by urgency and topic

Forward your support inbox to the agent. It labels each email with a category, urgency and customer sentiment, posts the labels to your helpdesk webhook, and emails you straight away when an email is urgent.

**Use cases:** Customer support, Automation

**Tags:** support inbox, email, triage, ticket, urgency, sentiment, helpdesk, classification

[Create this agent](https://seclai.com/agent-examples/create/support_email_triage)

## How it starts

Trigger: email received.
Accepts files: Other files (ignored).

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Classify the email
- Parse and validate the labels
- Send labels to your helpdesk
- Route by urgency
  - When: Urgent: Email me about the urgent message
  - Otherwise: No alert needed
- Show the labels