# Draft support replies with a specialist for each kind of question

Paste a customer message. The agent decides whether it is about billing, a technical problem, a sales question or something else, and hands it to a specialist with its own instructions for that kind of question, which drafts the reply for you to send.

**Use cases:** Customer support

**Tags:** router, specialists, routing, draft reply, billing, technical support, sales question, customer message

[Create this agent](https://seclai.com/agent-examples/create/support_question_router_specialists)

## How it starts

Trigger: dynamic input.

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Classify the question
- Parse the classification
- Route to a specialist
  - When: Billing: Billing specialist
  - When: Technical: Technical specialist
  - When: Sales: Sales specialist
  - Otherwise: General support
- Show the draft reply