# Handoff note from a long support thread

Paste a long ticket thread or chat transcript and get a short handoff note for the next agent or shift: the customer's problem, what has been tried, what was promised, how the customer feels, and the next step.

**Use cases:** Customer support, Personal productivity

**Tags:** handoff, ticket summary, shift change, escalation note, conversation summary, transcript

[Create this agent](https://seclai.com/agent-examples/create/support_thread_handoff)

## How it starts

Trigger: dynamic input.

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Write the handoff note
- Show the handoff note