# Route support tickets to the right team

Send each new ticket from your helpdesk or contact form through the API. The agent decides whether it belongs to billing, technical support or account management, sets a priority, and posts it to that team's webhook; anything else goes to a general queue.

**Use cases:** Customer support, Automation

**Tags:** ticket routing, triage, helpdesk, contact form, queue, priority, webhook

[Create this agent](https://seclai.com/agent-examples/create/support_ticket_router)

## How it starts

Trigger: dynamic input.

## What it needs

No knowledge base, memory bank or connection to create first.

## Steps

- Pick a team and priority
- Parse and validate the routing
- Route by team
  - When: Billing: Send to billing
  - When: Technical: Send to technical support
  - When: Account: Send to account management
  - Otherwise: Send to the general queue
- Show the routing