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Supplemental Credit Terms

Effective September 29, 2025

These Supplemental Credits Terms ("Credit Terms") form part of the agreement you or the organization, company, or other entity that you represent ("Customer") have with Context Indexer that links to or otherwise references these Credit Terms ("Agreement"). Any capitalized terms not defined in these Credit Terms will have the definitions stated in the Agreement.

A. Types of Credits

Usage Credits

Unless otherwise agreed to between Customer and Seclai, Seclai may require Customer to prepay for certain Services by purchasing credits sufficient to cover Customer's usage according to the pricing page, as may be updated from time to time ("Usage Credits"). Customer's order for Usage Credits constitutes an offer by Customer to purchase those Usage Credits. Seclai will notify Customer if it accepts Customer's offer (the "Confirmation Notice"). These Credit Terms will become effective when Seclai sends the Confirmation Notice.

Promotional Credits

Seclai may, in its sole discretion, offer Customer free credits as part of a promotion or during sign up for the Services ("Promotional Credits").

B. Terms

No Transfer

Customer may not transfer or sell Credits, whether paid for or provided as part of a promotion, to any other person or entity, and Credits may only be used by the holder of the Seclai account to which the Credits are associated.

Non-Refundable

Credits issued by Seclai, which includes Usage Credits, Promotional Credits and any other credits Seclai offers ("Credits") are non-refundable. Credits purchased from Seclai never expire. Credits are not legal tender or currency of any kind and have no cash value. Customer can check the number of Credits associated with Customer's Seclai account on the Settings page.

Balance Maintenance Service

Customer may have the option to automatically reload Credits by a certain amount ("Balance Maintenance Service") when Customer reaches a certain level, which may be set by Customer on the Settings page of Customer's Seclai account. If Customer activates the Balance Maintenance Service, Customer authorizes Seclai to charge the payment method designated in Customer's account on a recurring basis for the applicable fees and taxes for the amount of Credits added to Customer's Seclai account as part of the Balance Maintenance Service, until Customer opts out of the Balance Maintenance Service. All Credits added to Customer's Seclai account as part of the Balance Maintenance Service will be charged on or around the day on which the Credits are added to Customer's Seclai account.

Key Highlights

  • Credits Never Expire: Your purchased credits remain available indefinitely until used or your account is closed.
  • Non-Refundable: All credit purchases are final and cannot be refunded.
  • Non-Transferable: Credits are tied to your account and cannot be transferred to others.
  • No Cash Value: Credits cannot be exchanged for cash or legal tender.