Frequently Asked Questions
Find answers to common questions about Seclai. Use the search below or browse by category.
Getting Started
Seclai is an AI agent automation platform. Build workflows that monitor content, process data with AI, and trigger actions. It includes operational controls like schedules, retries, and traces so you can run agents reliably.
Learn: AgentsYou can create an account by clicking the 'Sign Up' button on our homepage. We support email registration and social login options. Once you verify your email address, you'll have access to your account where you can start adding sources and building your knowledge base.
Read: Getting startedSeclai supports websites, RSS feeds, and file uploads (documents, audio, and video). We're constantly adding support for new source types based on user feedback.
Learn: Content sourcesPlans & Billing
We offer several plans to suit different needs: Free Starter plan with basic features, Professional plans with more credits and advanced features, and Enterprise plans for larger organizations. You can also get invited as a Viewer to access knowledge bases shared by others.
Understand: Credits & usageCredits are used to power AI-driven features like content processing, search queries, and analysis. Each plan includes a monthly allocation of credits. Different operations consume different amounts of credits based on their complexity and resource requirements.
Learn: Credits & usageYes, you can change your plan at any time from your account settings. Upgrades take effect immediately, while downgrades typically take effect at your next billing cycle. Monthly credits reset each billing cycle and do not roll over.
Learn: Credits & usageViewer plans are designed for users who are invited by organization owners to access shared knowledge bases. Viewers can search and browse content but cannot create their own sources or knowledge bases. This is perfect for team members who need read-only access to organizational knowledge.
Learn: OrganizationsSources & Content
To add a new source, go to your account and click 'Add Source'. Choose the type of source you want to connect (website, RSS feed, document, etc.), provide the necessary details like URL or upload your files, and our system will begin processing the content.
Learn: Content sourcesProcessing time varies depending on the size and type of content. Simple text documents typically process within minutes, while large websites or complex documents may take longer. You'll receive notifications when processing is complete.
Learn: Content sourcesDynamic sources like RSS feeds and websites are checked for updates regularly based on your plan. You can also manually trigger updates at any time. Static sources like uploaded documents remain unchanged unless you upload new versions.
Learn: Content sourcesYes, you can edit, pause, or completely remove sources from your account. When you remove a source, all associated content will be deleted from your knowledge base. You can also temporarily pause sources to stop updates without losing existing content.
Learn: Content sourcesSearch & Features
Our AI search uses advanced natural language processing to understand the context and meaning of your queries. It doesn't just match keywords but comprehends the intent behind your questions and finds the most relevant information across all your connected sources.
Learn: Knowledge basesFor best results, try asking specific questions in natural language rather than using single keywords. You can also use filters to narrow down your search to specific sources or time periods. The more descriptive your query, the better our AI can understand what you're looking for.
Learn: Knowledge basesThe chat feature allows you to have interactive conversations with your knowledge base. You can ask follow-up questions, request clarifications, or explore topics in depth. The AI maintains context throughout the conversation and can reference information from across all your sources.
Learn: AgentsAccount & Settings
Organization owners can invite team members, assign roles, and manage access permissions from the organization settings page. You can create multiple organizations for different projects or teams, each with their own knowledge bases and member access.
Learn: OrganizationsWe take data security seriously. All data is encrypted in transit and at rest. We follow industry best practices for security and compliance. You maintain full ownership of your content, and we never use your data to train models or share it with third parties.
Browse: DocumentationYes, you can export your content and search history at any time from your account settings. We provide exports in standard formats to ensure you can migrate your data if needed. We believe in data portability and user control.
Explore: API introductionYou can delete your account from the account settings page. This will permanently remove all your data, sources, and associated content. Please note that this action cannot be undone, so make sure to export any important data before deletion.
Browse: DocumentationTroubleshooting
If you're having login issues, first try resetting your password. Make sure you're using the correct email address and check your spam folder for verification emails. If you're still having trouble, contact our support team for assistance.
Read: TroubleshootingIf a source isn't processing, check that the URL is accessible and hasn't changed. Some sites may have restrictions that prevent automated access. You can try re-adding the source or contact support if the issue persists.
Read: TroubleshootingSlow searches can be caused by large amounts of content or complex queries. Try being more specific with your search terms. If results aren't relevant, check that your sources contain the type of information you're looking for and consider refining your query.
Read: TroubleshootingCredit usage depends on how you use the platform. Large document processing and frequent AI searches consume more credits. You can monitor your usage in your account and consider upgrading your plan if you need more credits regularly.
Learn: Credits & usage