Seclai

Seclai

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Troubleshooting

Common Issues

Content Not Indexing

If your sources aren't indexing:

  • Check URL accessibility - Verify the RSS feed or website URL is publicly accessible
  • Review update schedule - Confirm the update schedule is configured and enabled
  • Check error logs - Look for errors in the source status page
  • Validate feed format - For RSS feeds, ensure the feed is valid XML
  • Check access restrictions - Some sites restrict RSS or automated access; verify your feed is publicly accessible

Poor Agent Responses

If your agent isn't responding well:

  • Ensure sufficient content - Index at least 10-20 pieces of content for best results
  • Refine system prompt - Be more specific about the agent's role and response format
  • Verify knowledge base - Check that the correct knowledge base is connected
  • Adjust model settings - Try different models or temperature settings
  • Review source quality - Low-quality or irrelevant sources will produce poor responses

Governance Issues

If governance isn't working as expected:

  • No evaluations appearing - Verify governance is enabled in Settings and that at least one policy is active. Check that review_output or review_input is enabled where needed.
  • Too many false positives - Raise the flag threshold on the triggering policy (e.g. from 0.5 to 0.7) or add "not violation" examples to custom policy text.
  • Content not being blocked - Verify the block threshold is set appropriately and that the policy is scoped to the correct agent or source.
  • Test tab disabled - The Test tab requires at least one active (enabled) policy in the account.
  • AI assistant not generating plans - Ensure your prompt describes a policy management action. The AI assistant only handles governance operations (create, update, delete, enable, disable policies).

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