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Reply to product reviews in the right tone
Drafts a public reply to a customer review, matching the tone to the star rating: thanks for happy customers, an apology and a next step for unhappy ones. Replies to 1- and 2-star reviews wait for your approval; the rest go straight to your publishing webhook.
E-commerce
Customer support
Marketing
review response
reply to reviews
reputation
star rating
negative reviews
approval
human in the loop
How it starts
When you run it.
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Draft the reply
Prompt Call
Parse and validate the reply
Extract Content
Is it a negative review?
If / Else
If yes:
Approve the reply
Human-in-the-Loop
Was it approved?
If / Else
If yes:
Publish the approved reply
Webhook Call
Record the decision
Text
Otherwise:
Publish the reply
Webhook Call
Show the reply
Display Result