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IT helpdesk answers from your internal guides
Employees ask how to fix a laptop, VPN, printer or account problem and get step-by-step instructions from your own IT guides, with links to the guide used. When the guides do not cover it, the answer says so and tells them how to open a ticket.
Engineering and IT
Operations
IT support
helpdesk
internal FAQ
employee questions
how-to
knowledge base
self-service
How it starts
When you run it.
What it needs
- IT guides source — Where your IT how-to guides and policies live. Upload them after the agent is created.
- IT guides knowledge base — The knowledge base the helpdesk answers from.
Steps
Find relevant IT guides
Retrieval
Answer the question
Prompt Call
Show the answer
Display Result