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IT helpdesk email triage with suggested fix
Employees email IT with a problem, optionally with screenshots. The agent categorizes the request, rates its urgency, sends the triaged ticket as JSON to your helpdesk webhook, and replies to the employee with self-help steps to try while they wait.
Engineering and IT
Operations
Automation
IT helpdesk
service desk
tickets
email
triage
screenshots
webhook
auto reply
How it starts
When an email arrives.
Accepts files: Screenshots, Other files (ignored)
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Triage the request
Prompt Call
Parse and validate the ticket
Extract Content
Send to helpdesk webhook
Webhook Call
Reply to the employee
Send Email