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Score support calls against your quality checklist
Upload a recorded support call and get it scored against the quality checklist in the prompt (greeting, verification, understanding the issue, resolution, tone, closing), with evidence and coaching notes for each item. When the scorer is unsure, a supervisor is asked to confirm the score or rescore the call by hand. Accepts MP3, WAV, AAC, OGG and FLAC recordings.
Customer support
Operations
call quality
QA
quality assurance
scorecard
call center
coaching
audio
human in the loop
How it starts
When you run it.
Accepts files: Call recording
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Listen and score the call
Prompt Call
Parse and validate the score
Extract Content
Is the scorer unsure?
If / Else
If yes:
Supervisor confirms the score
Human-in-the-Loop
Otherwise:
Scored without review
Text
Show the scorecard
Display Result