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Draft support replies with a specialist for each kind of question
Paste a customer message. The agent decides whether it is about billing, a technical problem, a sales question or something else, and hands it to a specialist with its own instructions for that kind of question, which drafts the reply for you to send.
Customer support
router
specialists
routing
draft reply
billing
technical support
sales question
customer message
How it starts
When you run it.
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Classify the question
Prompt Call
Parse the classification
Extract Content
Route to a specialist
Switch
When: Billing:
Billing specialist
Prompt Call
When: Technical:
Technical specialist
Prompt Call
When: Sales:
Sales specialist
Prompt Call
Otherwise:
General support
Prompt Call
Show the draft reply
Display Result