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Route support tickets to the right team
Send each new ticket from your helpdesk or contact form through the API. The agent decides whether it belongs to billing, technical support or account management, sets a priority, and posts it to that team's webhook; anything else goes to a general queue.
Customer support
Automation
ticket routing
triage
helpdesk
contact form
queue
priority
webhook
How it starts
When you run it.
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Pick a team and priority
Prompt Call
Parse and validate the routing
Extract Content
Route by team
Switch
When: Billing:
Send to billing
Webhook Call
When: Technical:
Send to technical support
Webhook Call
When: Account:
Send to account management
Webhook Call
Otherwise:
Send to the general queue
Webhook Call
Show the routing
Display Result