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Spot injury, allergy and safety reports in customer emails
Forward your customer inbox to the agent. When a message mentions an injury, an allergic reaction or a product safety hazard, you get an email straight away with the category and the customer's own words quoted, so a person can follow up and decide whether it must be reported. It flags messages; it does not assess them.
Customer support
Legal and compliance
product safety
injury
allergic reaction
allergy
adverse event
complaint
incident report
escalation
email
alert
How it starts
When an email arrives.
Accepts files: Other files (ignored)
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Look for safety reports
Prompt Call
Parse and validate the finding
Extract Content
Is it a safety report?
If / Else
If yes:
Email the owner
Send Email
Otherwise:
Nothing to report
Text
Show the finding
Display Result