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Flag angry customers and churn risk
Scores each customer message for frustration and for signs the customer may cancel or leave, such as competitor mentions or cancellation threats. Messages above your threshold are posted to a webhook you choose, with the reasons and a suggested next step.
Customer support
Monitoring and alerts
escalation
churn
cancellation
angry customer
sentiment
customer retention
alert
How it starts
When you run it.
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Score the message
Prompt Call
Parse and validate the scores
Extract Content
Is the risk high?
If / Else
If yes:
Alert the team
Webhook Call
Otherwise:
No alert needed
Text
Show the scores
Display Result