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Triage support emails by urgency and topic
Forward your support inbox to the agent. It labels each email with a category, urgency and customer sentiment, posts the labels to your helpdesk webhook, and emails you straight away when an email is urgent.
Customer support
Automation
support inbox
email
triage
ticket
urgency
sentiment
helpdesk
classification
How it starts
When an email arrives.
Accepts files: Other files (ignored)
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Classify the email
Prompt Call
Parse and validate the labels
Extract Content
Send labels to your helpdesk
Webhook Call
Route by urgency
Switch
When: Urgent:
Email me about the urgent message
Send Email
Otherwise:
No alert needed
Text
Show the labels
Display Result