← All agent examples
Close "thanks, all good" ticket replies
Forward customer replies on support tickets to the agent. Replies that only say thanks or confirm the issue is fixed are sent to your close-ticket webhook; anything that asks for more, reports a new problem or is unclear goes to your support queue webhook instead.
Customer support
Automation
ticket
close ticket
auto close
thank you
resolved
helpdesk
support inbox
email
webhook
queue
How it starts
When an email arrives.
Accepts files: Other files (ignored)
What it needs
No knowledge base, memory bank or connection to create first.
Steps
Does the reply need action?
Prompt Call
Parse and validate the decision
Extract Content
Close or queue
Switch
When: Closable:
Send to the close-ticket webhook
Webhook Call
Otherwise:
Send back to the support queue
Webhook Call
Show the decision
Display Result